Refund and Returns Policy

Effective Date: July 29, 2025

At Elesa Products, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

We accept returns within 7 days of delivery for eligible items.

To be eligible for a return:

The item must be unused and in its original condition

It must be in the original packagingYou must provide a receipt or proof of purchase

Note: For hygiene reasons, returns are not accepted on cosmetics or skincare products unless damaged or defective.

1. Email us at ElesaProduct@gmail.com with:

Your order number

Reason for return

Photo of the item (if damaged or incorrect)

2. We will review and send return instructions.

3. You will be responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

Once we receive and inspect your return, we will:

Notify you of approval or rejection

If approved, process a refund to your original payment method within 5–10 business days

Note: Shipping charges (if any) are non-refundable.

We do not offer direct exchanges. You may return an item and place a new order separately.

If you receive a damaged, defective, or incorrect item:

Please contact us within 48 hours of delivery with photos

We’ll arrange a replacement or issue a refund at no extra cost

We cannot accept returns on:

Used or opened cosmetics/skincare

Gift cards or promotional items

Items marked Final Sale

For any return or refund questions, reach out to us at:

Elesa Products

Email: ElesaProduct@elesaproducts

Address: 155 Joyce Ave, Welland, Ontario, Canada

Phone: +1 647-828-0474 / +1 647-866-0474